Senior Project Management Specialist managing programs and improving customer relationships at Boeing. Responsible for implementing new strategies and overseeing program metrics.
Responsibilities
Enhancement of existing and implementation of new programs.
Maintain and create a professional yet personalized relationship with assigned customers.
Accountable for continuous improvement in customer program management tools and processes.
Collaborate with cross-functional peers regarding customer specific strategy, and customer relationship management.
Responsible for consistent management and administration of contractual obligations.
Supports the program by coordinating program metrics.
Integrates the implementation of the Best Program Management Practices.
Serve as the escalation point to facilitate the resolution of program issues and develop solutions to complex problems that require ingenuity and innovation.
Collects, organizes and provides data according to established processes within the management system to maintain status of programs, customer and supplier commitments and compliance.
Ensures follow up action for issue resolution.
Maintain Pipeline Health.
Possess working knowledge of customer systemic issues and system functionality.
Train new employees.
Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services.
Work with Planning to ensure customer forecasts are loaded/updated.
Performs other duties and responsibilities as assigned or required, without direct supervision.
Oversee and coordinate key functional stakeholder tasks, facilitate troubleshooting and solution implementation, ensure timely completion of necessary program activities.
Requirements
4 - 6 years or more of related work experience in Sales, Customer Service, or Program Management; or an equivalent combination of education and experience.
Previous experience in the Aerospace industry, supply chain or similar logistics/distribution industry.
2 or more years of experience in data analytics
Advanced Excel Skills
Bachelor’s degree in a related field (Business Admin, Sales & Marketing, Supply Chain, Logistics, Engineering, etc.)
1-2 Years of experience in Project Management activities & Tools (Project Scheduling, Planning, Execution / Microsoft Project, Jira, Smartsheet or similar)
Experience in data modelling and analysis
Benefits
health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
several programs that provide for both paid and unpaid time away from work
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