Vice President of Operations leading major contracted - services accounts for Aramark. Driving operational efficiency, revenue growth, and client retention with a focus on strategic leadership and team management.
About the role
- Vice President, Client Processing managing loan transactions at BNY. Leading operational efficiency and client satisfaction in financial services.
Responsibilities
- The Vice President, Client Processing plays a crucial role within the Transaction Processing function at BNY, ensuring the seamless execution of client transactions while upholding the organization's commitment to operational excellence.
- This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
- The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
- Lead the execution of client transactions by applying advanced knowledge in transaction processing, ensuring accuracy and timeliness.
- Collaborate with cross-functional teams to optimize transaction workflows, improving efficiency and reducing operational risks.
- Serve as a subject matter expert in client processing, providing guidance and training to junior team members to promote knowledge sharing and skill development.
- Monitor and analyze transaction processing metrics to identify trends and implement improvements, enhancing the overall client experience.
- Engage with clients to resolve complex transaction-related issues, demonstrating effective problem-solving skills and maintaining strong client relationships.
- Drive process innovation initiatives by leveraging industry best practices, ensuring BNY remains at the forefront of transaction processing excellence.
Requirements
- Bachelor's degree in Finance, Business, or a related field.
- Advanced degree or relevant certifications (e.g., CFA, CPA) preferred.
- Typically 7-12 years of experience.
- Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred.
- Strong analytical and problem-solving abilities to manage complex transaction processes.
- Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
- Experience in brokerage processing preferred.
- Applicable local/regional licenses or certifications as required by the business.
- Prior loan operations experience in a financial service setting preferred.
- Detail oriented.
- Ability to self-manage, prioritize, and execute workload.
- Familiarity with technical applications to include, but not limited to, Microsoft Office applications.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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