Transportation Analyst supporting operational strategies and data analysis for logistics company 48forty Solutions. Collaborating with management and teams to enhance transportation metrics and efficiency.
BM
Hybrid Senior Back Office Analyst, Process Mapping, Continuous Improvement
Posted 3 months ago
About the role
- Senior Back Office Analyst at Banco Bmg, focusing on process mapping and improvements while ensuring compliance. Supports digitalization and automation initiatives to enhance productivity.
Responsibilities
- Map, document, and redesign Back Office service processes, ensuring standardization and compliance.
- Identify continuous improvement opportunities, applying methodologies such as Lean and Six Sigma.
- Conduct critical analysis of operational workflows and propose innovative solutions for optimization.
- Monitor performance and quality indicators, supporting data-driven decision making.
- Lead digitalization and process automation initiatives, increasing productivity and efficiency, including the use of AI.
- Support strategic projects related to customer experience and operational excellence.
- Work in partnership with multidisciplinary teams, fostering collaboration and innovation.
Requirements
- Bachelor's degree preferably in Business Administration, Process Management, or related fields.
- Strong experience in process mapping and process improvement.
- Advanced knowledge of quality tools and Six Sigma methodologies.
- Skills in data and metrics analysis (advanced Excel, Power BI).
- Strong communication skills and ability to influence stakeholders.
- Proactiveness, sense of ownership, and results orientation.
- Availability to work in a hybrid model, in-office twice per week (Belo Horizonte or São Paulo).
- **Differentials**
- Experience with artificial intelligence applied to process automation and analysis.
- Experience working with service providers, ensuring quality and compliance.
- Experience in customer service or Back Office.
- Participation in digital transformation projects.
- Additional certifications in agile methodologies (Scrum, Kanban) and project management.
- Green Belt or Black Belt certification.
Benefits
- Health plan with no monthly fee + Telemedicine
- Dental plan with no monthly fee
- Meal and food allowance
- Life insurance
- Funeral assistance
- Private pension plan
- Competitive annual variable compensation (bonus)
- PPR - Profit Sharing Program (Programa de Participação nos Resultados)
- Único Skill (free education benefit)
- Bicycle parking and locker rooms
- Childcare assistance
- Internet allowance
- Well-being programs
- On-site medical clinic
- Pregnancy program
- Extended maternity and paternity leave
- Copay exemption for pregnant employees and babies up to 1 year
- Personalized baby kit
- Dr. BMG – Telepsychology + Telemedicine + Nutritionist + Nurse and Physical Educator, extendable to dependents
- PAP - Financial, legal and psychological advisory program
- Gympass/Wellhub - Discounts on gym memberships
- Pharmacy discount program
- Fresh fruit every day
- Birthday day off
- Flexible dress code
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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