Senior Account Manager managing local bus carriers to ensure success of BlaBlaCar's Bus Marketplace. Building relationships and driving growth in Brazil with a focus on partner satisfaction.
Responsibilities
Act as the main point of contact between BlaBlaCar and bus operator partners
Build and maintain long-term relationships with commercial, operational, and executive stakeholders by developing growth plans for each partner/region/route
Lead business reviews, performance meetings, and strategic alignment sessions
Proactively manage partner satisfaction, retention, and churn prevention, while ensuring full inventory availability across all partners
Negotiate exclusive benefits for end users, such as discounts
Monitor and optimize key KPIs, including but not limited to: ticket sales and revenue, conversion rate (CVR), active inventory, and route coverage
Requirements
Minimum 3 years of experience in B2B account management, customer service, or within the mobility sector
Strong proficiency in Salesforce
Excellent communication and negotiation skills
Ability to work autonomously across a wide scope and manage multiple suppliers simultaneously
Proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, with strong commercial acumen and analytical skills
Full professional proficiency in Portuguese and English
Alignment with our BlaBlaPrinciples
Ability to thrive in a collaborative, fast-growing, and innovative environment
Nice to have: proficiency in Tableau
Benefits
4 additional weeks on top of statutory maternity/paternity leave
One-time financial support for home office equipment (up to BRL 2,187)
30 days' vacation per year (after 12 months)
Local meal plan and public transport policy (CAJU card)
Omint health insurance, dental care, and life insurance
Gympass access
Relocation package and visa support
Free unlimited carpooling and bus rides
Personal growth through training, mentorship, and internal mobility programs
Employee Stock Ownership Plan (ESOP)
Regular team-building events
Mental health support through Moka.care
1 day off per year to test our product
1 day per year for social engagement with non-profits
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