Hybrid Senior Mobility Engineer – IT Generalist

at BJ's Wholesale Club

• Job title: Senior Mobility Engineer – IT Generalist
• Job type: Full Time
• Experience level: Senior
• Salary: $98,000 - $128,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Android, iOS, ServiceNow
• Location requirements: Hybrid, Remote, United States

About the role

• Mobility Engineer & IT Generalist supporting mobile devices and IT infrastructure at BJ's Wholesale Club. Focused on Android/iOS devices and general IT support in a hybrid work environment.

Responsibilities

• Serve as the primary engineer for Android and iOS mobile devices across clubs and distribution centers.
• Configure, deploy, and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
• Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), including device enrollment, patching, and lifecycle management.
• Troubleshoot escalated mobility issues using remote management tools and collaborate with club users and IT teams.
• Support mobility-related upgrades and ensure consistent device performance across all platforms.
• Lead project work including MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
• Document architectural designs, network communication services, and service traffic data related to mobility solutions.
• Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
• Assist with network and infrastructure support including device reboots, cable replacements, basic switch/port configuration, VLAN segmentation, hardware repair, refresh and installations.
• Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance.
• Support new club openings within the territory, providing onsite assistance during key operational phases.
• Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
• Train club personnel on proper use and maintenance of supported technology.
• Use ServiceNow for Incident, request, change, problem management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• 2+ years of experience in a technical support or mobility engineering role, preferably in a retail or distribution environment.
• Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
• Strong troubleshooting skills across Android, iOS, and Windows platforms.
• Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
• Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
• Experience with Wherehouse Management Systems, POS systems and retail technology is a plus.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*
• *Eligibility requirements vary by position.