ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Specialist managing customer satisfaction and retention at BizzyCar. Engaging in onboarding and training to enhance customer experience with our platform.
Responsibilities
- Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
- Lead customer onboarding and training, including portal setup, configuration, and ongoing education
- Manage a portfolio of customer accounts in a high-volume CSS environment
- Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
- Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
- Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
- Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
- Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
- Help refine and improve Customer Success processes as the team scales
Requirements
- Bachelor’s degree or equivalent experience
- 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
- Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
- Automotive or dealership experience preferred, but not required
- Strong communication skills with the ability to lead customer conversations and presentations
- Comfortable working with data and using insights to guide customer discussions
- Highly organized with strong time-management skills
- Curious, adaptable, and eager to learn new products and processes
- Collaborative team player who enjoys working cross-functionally
Benefits
- paid time off
- medical
- dental
- 401k
- vision benefits
- equity benefits
- future growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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