Senior Manager in Customer Experience for Absa Bank developing strategies to improve client experience. Responsibilities include leading teams and implementing customer service standards in a hybrid role.
B(
Hybrid Customer Support Manager – Part-time, 30 hrs/week
Posted 4 months ago
About the role
- Customer Support Manager assisting B2C customers across various channels in a hybrid role. Focused on achieving customer satisfaction and coordinating fulfillment with partners.
Responsibilities
- You are the direct and first point of contact for our B2C customers
- You respond to customer inquiries across all channels: email, social media, WhatsApp, website chat and phone
- You advise customers on product-related questions
- You coordinate replacement shipments and communicate with our fulfillment partner
- You process orders, cancellations, returns, complaints and refunds
- You work hand in hand with other departments to ensure first-class customer satisfaction
Requirements
- You have very high standards for the quality of your work and can independently and systematically familiarize yourself with new topics
- You find the right words even in challenging situations and seek the best possible solution — customer satisfaction is a matter close to your heart
- You have previous experience in customer service (CRM experience is an advantage)
- You enjoy engaging with people, are an excellent communicator and present yourself professionally
- You have very good German language skills, both written and spoken
- You are quick to grasp new information and are a skilled multitasker
- You are interested in health and nutrition and can identify with our philosophy
Benefits
- Inspiring start-up spirit: join a friendly and highly motivated team with lived core values, flat hierarchies and a collaborative, respectful culture
- The opportunity to take on responsibility and initiative and to implement your own ideas in your areas
- A modern office at a great location in Mannheim with good transport connections
- Attractive compensation and 30 days' vacation
- Flexible working model: 2 days remote work per week
- Company pension and health benefits (BAV / BKV) and fitness subsidies
- A strong sense of community through team events (company celebrations, sports activities, workations abroad, etc.)
- Enjoy free drinks & snacks — and, of course, as many bitter compounds as you like :)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Enterprise Premium Support Specialist providing high - touch technical support for enterprise clients at Notion. Collaborating with teams to resolve AI and technical issues while ensuring customer satisfaction.
Customer Service Representative assisting clients at U - Haul locations. Engaging customers and managing equipment through technology and hands - on involvement.
Customer Service Representative assisting customers inside and outside a U - Haul center with products and services. Utilizing technology and participating in ongoing training.
Customer Service Representative assisting U - Haul customers inside and outside the center with rentals and inventory management. Engaging with customers, maintaining equipment, and providing educational support.
Customer Service Representative assisting customers at U - Haul locations. Responsible for equipment management and customer support through technology and hands - on tasks.
Talent Manager developing business and recruiting for client administrative roles at Robert Half. Engaging with clients and candidates to ensure successful placements and customer satisfaction.
Customer Service Representative assisting customers at U - Haul locations with rentals and services. Engaging with technology and providing supportive service in a team environment.
Customer Service Representative assisting customers with U - Haul products and services at locations. Using technology to manage rentals while providing excellent customer service.
Customer Service Representative assisting U - Haul customers with equipment and services. Engaging with consumers both inside and outside the U - Haul center while managing rental transactions.