Consultant GTA leading deployment of SaaS solutions for client social performance in transport industry. Analyzing client processes and providing tailored recommendations for optimization.
About the role
- Consultant for VIP travel arrangements for high-profile clients including CEOs and directors, ensuring top-notch service via multichannel support.
Responsibilities
- Responsible for servicing high-profile clients such as Presidents, CEOs, Directors, and others via multichannel support (phone, email and chat)
- Deliver exceptional service handling the following case types: air — name correction/name change, air — pet transport, air — passenger split, among others
- Adding minors to reservations, air — special services, air — overbooking, air — cancellations/rebookings, bereavement
- Early departures/advancements, hotel — guest changes / adding guests / extra services and issuance
- Manage product queues and distribute cards/assignments in the leader’s absence or by leader assignment
- Execute all of the above, in addition to ticket issuance and dedicated client follow-up
- Knowledge of visa requirements, travel insurance and vaccine requirements for international destinations
- Provide travel consultancy with information about the different destinations sold by the agency, and advise on costs and availability for selected dates;
Requirements
- Intermediate knowledge of Microsoft Office
- Proficiency with airline portals: E-latam, E-Gol, Azul, Passaredo and the Wooba portal
- Bachelor's degree completed or in progress
- Intermediate English and/or Spanish
- Experience in travel agencies, preferably in multi-brand agencies
- Experience planning customized domestic and international travel
- Knowledge of tour operator and flight consolidator portals
- Knowledge of Amadeus
- Excellent sales skills, negotiation, client approach and ease in handling objections
- Excellent verbal and written communication
Benefits
- Meal voucher on a flexible card: R$40 (no 6% deduction)
- Unimed health plan, no copayment and no monthly fee for Onflyer (on us)
- Dental plan (discounted monthly fee)
- Pharmacy discounts
- Online psychotherapy benefit (Vittude)
- Gym benefits (Gympass and Total Pass)
- 90% scholarship for language studies
- Discounts on undergraduate and postgraduate courses (UNA / UNIBH and Anhanguera)
- Funeral assistance (Grupo Zelo)
- Extended maternity/paternity leave
- R$200 voucher for Onhappy (exclusive platform for discounted travel anywhere in Brazil)
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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