Product Designer shaping Spotify's core mobile experience across platforms and devices. Engaging users by enhancing music discovery and social sharing features for millions.
About the role
- Lead UX Designer at Biglight, an experience design agency, focusing on strategic influence in complex engagements. Elevating experience design and ensuring delivery excellence while mentoring team members.
Responsibilities
- Operate as a senior individual contributor with strategic influence, leading complex engagements and elevating experience design.
- Uphold and evolve practice-level standards for experience and service design, ensuring clarity of scope and alignment with client objectives.
- Represent the Experience Design team’s benchmark for delivery and execution excellence, showing how design drives commercial impact.
- Contribute to the refinement of research frameworks (qualitative and quantitative), service design thinking, and change management, creating high-impact outcomes.
- Inspire and empower colleagues, supporting a culture of collaboration, innovation, and continuous improvement.
- Work closely with senior client stakeholders, delivering work that combines creative ambition with strategic clarity.
- Plan and lead the delivery of complex transformation engagements, ensuring outcomes align with client objectives and timelines.
- Coach and empower team members during live engagements to elevate delivery standards.
Requirements
- 8-10+ years of experience in UX and service design, with a portfolio demonstrating strategic leadership, measurable business outcomes, and system-level thinking across complex ecosystems.
- Experience delivering joined-up customer journeys across multiple channels and touch points, within high complexity organisations.
- Expertise in shaping and applying research to strategic design decisions, supported by tangible business outcomes.
- Proven ability to influence senior and C-level stakeholders, and navigate complex client relationships, in the context of high complexity engagements.
- Experience in shaping engagement commercials.
- Proven track record of pitching and winning work.
- Highly organised, adaptable and decisive, with strong critical thinking skills.
- Skilled communicator, delivering high quality outputs across all forms of communication across a team or function.
Benefits
- Competitive salary
- Private health insurance
- Enhanced maternity/paternity pay
- Access to Perkbox employee benefits platform
- Hybrid office/home working
- Regular business updates and company socials
- Opportunities for professional growth and career development
- 25 days annual leave
- Being part of a dynamic, fast-paced agency environment
- Working with a team of incredibly talented professional colleagues
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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