Public Benefit Specialist assisting uninsured/under - insured patients with Medicaid eligibility and application processes. Working at Ensemble, a provider of revenue cycle management solutions.
About the role
- Help Desk support role handling technical inquiries and assistance for users at BHS. Involves collaboration, problem-solving, and user onboarding.
Responsibilities
- Receive, record, and resolve technical support tickets from end users.
- Assess the severity and urgency of each support ticket, prioritizing and escalating issues as appropriate to ensure timely and efficient resolution.
- Provide guidance on the use of equipment, organizational access, and information security to new employees during onboarding and to existing staff as needed.
- Maintain records of all support tickets, including problem details, actions taken, and solutions applied.
- Prepare, format/reimage, and perform hardware maintenance for end users.
- Ensure the confidentiality of information to which you have access.
- Formally report Information Security events.
- Adhere to information classification according to the organization's policies.
- Ensure infrastructure resources are operating correctly.
- Analyze and classify IT and Information Security requests separately.
- Comply with the company's Information Security policy.
Requirements
- Incomplete or completed higher education in Computer Networks or related fields.
- Knowledge of IT support.
- Knowledge of computer networks.
- Experience in end-user support.
- AZ-900 (Microsoft Azure Fundamentals).
- MD-102 (Microsoft Modern Desktop/Endpoint Administrator).
Benefits
- Health insurance and dental coverage.
- Meal/food allowance loaded on a Flash card.
- Transportation allowance.
- Gympass / Wellhub.
- Life insurance.
- Extended maternity/paternity leave.
- Various partnerships and agreements in education, health, and leisure (universities, language schools, gyms, health clinics, etc.).
- Culture of continuous feedback, including: semi-annual reviews, one-on-ones, Individual Development Plans (IDP), and BHS Experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Public Benefit Specialist interviewing patients for state Medicaid eligibility and assisting with application processes while ensuring timely billing. Work located at Tower - Pottstown Hospital, Pottstown, PA.
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