Hybrid Helpdesk Admin

at Celtic Bank

• Job title: Helpdesk Admin
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Android, iOS
• Location requirements: Hybrid, Salt Lake City, United States

About the role

• Helpdesk Admin providing first-level technical support at Celtic Bank. Responsible for addressing tech issues and ensuring security compliance across the organization.

Responsibilities

• Provide technical assistance and support for hardware, software, and network related issues in a timely and professional manner.
• Troubleshoot and resolve incidents involving workstations, mobile devices, printers, and peripheral equipment.
• Assist with the identification, documentation, and escalation of potential security risks in accordance with departmental procedures.
• Perform computer imaging and deployment, including operating system installation, configuration, and setup.
• Support user account lifecycle activities utilizing Okta, Active Directory, and Intune Company Portal.
• Provide technical support for Windows 11, Android, and iOS devices.
• Assist with patching and device management activities through BigFix.
• Maintain accurate documentation of support activities, procedures, and system configurations.

Requirements

• Prior experience in a help desk or technical support role within a corporate environment.
• Understanding of general information security risks, including patching practices,
• secure configurations, and user access hygiene.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Effective interpersonal and communication skills, with the ability to provide clear and professional support to end users.
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.
• Working knowledge of:
• Okta (user authentication, MFA support, application access).
• Active Directory (account administration, group membership management).
• Intune Company Portal (device enrollment, application deployment).
• Windows 11 operating system.
• Android and iOS mobile platforms.
• Printers and multifunction office devices.
• BigFix or similar patch management tools.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)