IT Support Associate at AutogenAI providing first line IT support and user assistance in a hybrid office environment. Supporting hardware, software and AV issues while ensuring user satisfaction.
About the role
- IT Help Desk Agent supporting internal IT administration for OMEXOM, focusing on server and client management. Assisting users and documenting processes in Jira and Confluence.
Responsibilities
- Take on various tasks in IT administration for MS Windows servers, clients and mobile devices
- Act as the first point of contact for colleagues; resolve incidents in 1st- and 2nd-level support
- Ensure smooth onboarding of new colleagues and setup of user accounts and devices
- Support users in the use of software and hardware
- Document and track support requests in the Jira ticketing system
- Escalate complex issues to the appropriate specialist departments
- Document processes, system configurations and changes in Atlassian Confluence
- Maintain work progress in the Atlassian Jira ticketing system
Requirements
- Completed vocational training in IT, e.g. as an IT specialist for system integration (m/f/d) or a comparable qualification
- Experience with ticketing systems such as Atlassian Jira
- Knowledge in server administration and networking
- Terms like DNS, Active Directory/LDAP, Wireshark, PowerShell or the OSI model should not be unfamiliar to you
- Experience operating MS Windows Servers is an advantage
- Experience in IT support or help desk is a plus
- Technical affinity and curiosity for new IT technologies
- Strong problem-solving skills
- Service-oriented way of working
- Driver’s license (class B or former class 3)
- Willingness to travel for regular regional assignments
- Good German and English skills
- Strong team and communication skills
Benefits
- A secure permanent position starting at 30 hours per week with a competitive salary
- Mobile/remote working to improve work–life balance
- Flexible working hours for greater freedom in your daily work
- 30 days of vacation for a balanced work–life balance
- Employee stock program with discounted terms and free shares
- Employee referral program with a bonus of up to €3,000
- Bike leasing for eco-friendly and flexible mobility
- Gym membership subsidies to support your health
- Childcare allowance to support families
- Retirement and health benefits for long-term security
- Glasses allowance to support good vision at work
- Corporate benefits program with numerous discounts from many partners
- Personal development through structured onboarding, training and long-term prospects
- Innovative projects with varied tasks and a modern working environment
- Contribute to the energy transition through sustainable projects and active climate protection
- Highest level of workplace safety thanks to clear standards, training and the goal of “zero accidents”
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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