Principal Consultant overseeing client relationships, commercial strategy, and delivery governance at CMSPI. Responsible for deepening executive relationships and ensuring high - quality delivery with a consulting mindset.
About the role
- Omnichannel Consultant involved in implementing customer experience strategies and overseeing transformation projects within the organization. Collaborating with multiple departments to enhance omnichannel experience.
Responsibilities
- Implement strategies to evolve the omnichannel experience
- Execute and orchestrate transformation initiatives and projects across the organization
- Maintain an overarching view and ensure consistency of the customer experience
- Manage and optimize governance mechanisms and work processes
- Define, track, and report on KPIs
Requirements
- Bachelor's degree in business administration, marketing, information technology, or a related field
- Minimum of seven years of relevant experience, such as in customer experience, business strategy, or digital transformation
- Advanced proficiency in French and functional proficiency in English
- Experience in a large enterprise
- Knowledge of distribution in the financial services and insurance sector (an asset)
Benefits
- A defined benefit pension plan
- Group insurance for you and your family
- Flexible hours and vacation time to enjoy life
- Telemedicine service and Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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