Customer Service Agent guiding clients through inquiries and providing technical assistance via phone or written communication at Beneva. Offering support for online platforms during day and evening hours.
Responsibilities
Guide clients by phone or in writing for first-level inquiries
Provide basic information to policyholders and ensure their satisfaction
Handle common requests and refer clients to the appropriate contacts
Requirements
College diploma
Ability to assist and guide users with web navigation
Fluent in French with a good working knowledge of English
Benefits
Health insurance for you and your family
Defined-benefit pension plan
Flexible schedule
Paid vacation time
Telemedicine service and Employee Assistance Program (EAP)
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