Vice President driving customer success initiatives for Behaviorally, a leader in digital shopper marketing. Leading accounts and strategic direction with impact in shopper insights.
Responsibilities
Build and expand executive-level relationships with senior decision makers at top global brands
Lead and grow a portfolio of client accounts generating $3.5M+ in annual revenue
Develop and lead actionable account plans and maintain a robust proposal pipeline ($750K+) across our full product suite (including Quant, Qual, and AI-enabled solutions)
Forecast revenue with precision across weekly, monthly, quarterly, and annual cycles
Mentor and manage teams to deliver best-in-class, behavioral insights across multiple solutions
Contribute to corporate KPIs and strategic initiatives, guiding Behaviorally’s long-term direction
Build an industry presence as a recognized voice in shopper and packaging insights
Requirements
9+ years of experience in market research with proven success driving revenue growth
Strong leadership skills with a track record of mentoring and developing high-performing teams
A commercial mindset with experience delivering growth across multiple research methodologies and solutions
Excellent communication, storytelling, and relationship-building abilities
A strategic, creative thinker with natural curiosity and comfort navigating in fast-paced environments
Microsoft Dynamics 365 Functional Consultant at Sanlam ensuring functional integrity and configuration quality of the Dynamics 365 platform. Collaborating across teams for solution design and implementation.
Director of Customer Success at Aescape leading a team to support partner engagement and satisfaction. Overseeing operations and strategic initiatives for service delivery in wellness environments.
Berater für CRM - Prozessdesign und Netzanschluss - Optimierung bei C4 Energy in Potsdam. Projektarbeit zur Optimierung von Schnittstellen im Kundenservice.
Customer Success Manager ensuring customer engagement and success with AI solutions in agriculture. Collaborate with farmers to improve profitability using advanced tech solutions.
VP of Customer Success leading customer lifecycle and segmentation for a fast - growing SaaS company. Establishing a scalable model in the $40+ billion laundry market to enhance customer retention and success.
Customer Success Manager partnering with B2B clients to ensure value realization and retention of Spacewell's offerings. Driving product adoption and relationships with key stakeholders across multiple domains.
Coordenador de CRM managing CRM campaigns and strategies to enhance operations at Riachuelo. Collaborating across teams to ensure quality and efficiency in campaign execution.
Customer Success Manager focused on revenue expansion and client retention at Neocredit. Managing client accounts and identifying growth opportunities in a hybrid workplace.
Client Success Executive at Meltwater driving value for enterprise - level customers through strategic partnerships and account growth. Collaborating with internal teams to maximize customer satisfaction and retention in a hybrid role.
Senior Technology Portfolio Lead accountable for portfolio leadership across Enterprise CRM and Global Banking AI initiatives. Responsible for aligning business demand and technology strategy while ensuring compliance and effective execution.