Business Support Specialist acting as a key coordinator for sales teams at Solenis. Supporting commercial initiatives and ensuring effective sales processes.
About the role
- Customer Service Team Leader overseeing customer service operations at Bridgestone. Leading a team of reps and ensuring high-quality service delivery in Poznań.
Responsibilities
- Lead and develop a team of Customer Service Representatives
- Ensure compliance with Order Management policies and service standards
- Act as second point of contact for escalated customer queries and complaints
- Monitor KPIs and SLAs, implement corrective actions where needed
- Represent Customer Service in regional and central project meetings
- Collaborate with CoE and IT on process improvements and digital initiatives
- Maintain and update process documentation (SOPs, playbooks)
- Attend customer visits and support sales-related initiatives
- Drive cross-functional collaboration with Sales, Finance, LSCM, and Marketing
- Support onboarding, training, and knowledge-sharing within the team
Requirements
- University degree in Business, Management, or related field
- Minimum 3–5 years in a similar customer service leadership role
- Proficiency in CRM tools (e.g., Freshdesk, Salesforce, ERP)
- Strong Excel and Power BI skills
- Understanding of data-driven decision-making and process interconnectivity
- Italian C1
- English C1
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Customer Service Representative handling technical inquiries and support for Diversey products and services. Collaborate with internal teams to enhance customer satisfaction and resolve issues.
Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
Insurance expert providing phone - based broker services and administrative support at Hiscox. Delivering exceptional service and managing inquiries from High Net Worth brokers.
Sales Support Specialist in VIEWENTO handling customer relations, marketing, and operations. Focused on optimizing sales processes within a dynamic marketing team.
Client Support Specialist providing real - time assistance and support to insurance clients using underwriting screening tools. Ensuring effective user experience and addressing queries promptly.
Customer Support Agent at Maurten responsible for handling customer inquiries through Zendesk. Engaging with users and supporting development projects in a hybrid work environment.
Customer Service Representative supporting Asia customers for Teledyne Technologies. Responsible for processing orders, customer service requests, and compliance coordination from Tokyo office.
Customer Experience Quality Analyst at Blue Ridge Communications managing customer feedback and insights. Focused on driving improvement in customer journeys through actionable data analysis and reporting.
Customer Support Representative assisting German - speaking clients with BUX services. Providing support across various channels with a focus on positive user experience.