Customer Success Manager in LegalTech helping clients adopt LEAP software. Providing onboarding, support, and tailored training for legal professionals in a hybrid role.
About the role
- Customer Success Executive responsible for medication management solutions success and C-suite relationships at strategic customers. Involves partnership and optimization for customer value and satisfaction.
Responsibilities
- Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership
- Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention
- Promote and drive an ease of doing business to ensure growth and continued partnership
- Track and ensure utilization of all contractual entitlements
- Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience
Requirements
- Bachelor's degree
- At least 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business
- Proficient in Office software
- Valid driver's license and meet BD's auto safety standards
- Ability to travel over 50% (field based role)
Benefits
- Health insurance
- 401(k)
- Paid time off
- Professional development opportunities
- COVID-19 testing availability
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