Service Training Consultant creating and delivering training solutions for Cat technologies. Collaborating with dealers and product groups to ensure comprehensive learning initiatives aligned with organizational goals.
About the role
- Training and Quality Specialist responsible for mentoring and developing talent at BCM One. Overseeing quality control and creating training programs in a hybrid role.
Responsibilities
- Providing first-hand quality control oversight including call monitoring, reviewing systems, and creating quality measures to evaluate team effectiveness.
- Creating and implementing training programs for employees to increase the effectiveness of operations, sales, and customer support.
- Developing key performance indicators (KPIs) and maintaining quality scores.
- Creating storyboards, lesson plans, presentations, and other graphics.
- Creating documentation such as playbooks, manuals, How-To's, etc.
- Developing and delivering curriculums based on the needs of the organization.
- Conducting back-end calls and creating quality reports with identified areas for improvement.
Requirements
- At least 3 years of experience in Training and QA
- A Bachelor's degree or an equivalent experience of 6 years is accepted
- Must have experience in Adult Learning frameworks
- Preferably Six Sigma Certified; Yellow or Green Belt
- Must have experience in Root Cause Analysis
- Excellent Professional English communication skills along with strong presentation skills
- A strong sense of organization, priority setting, and attention to detail
- Proficient with MS Office – Outlook, PP, Teams, Excel; SharePoint
- Strong experience with Canva; Camtasia; Adobe Creative Suite
- Must be passionate about continuous learning and problem-solving.
- Track record of achieving outcomes and meeting KPIs
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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