Support Engineer Microsoft managing and improving Windows client infrastructure for a leading IT service provider in Europe.
About the role
- Technical Support Administrator managing customer number porting processes for BCM One. Ensuring seamless service delivery with a focus on customer satisfaction in a team-oriented environment.
Responsibilities
- Coordinate and execute the number porting process, including contacting customers to verify details, liaising with carriers and resellers, and troubleshooting issues.
- Handle provisioning tasks, such as setting up new services, modifying existing services, and deactivating services as needed.
- Monitor and manage porting and provisioning requests to meet service level agreements (SLAs) and performance targets.
- Assist with CNAM/DL operations involving CNAM/DL submissions and updating clients accordingly as needed.
- Communicate issues and concerns quickly while also tracking escalations for resolution.
- Communicate effectively with clients' to keep them informed and respond to their concerns as required.
- Provide feedback to improve our NMP processes.
- Maintain accurate records and documentation for all porting and provisioning activities.
- Collaborate with internal teams, as needed, to ensure smooth operations.
Requirements
- Bachelor's degree graduate, preferably Electronics and Communication Engineering (ECE), Information Technology, Business Administration courses.
- At least 2 years of experience in a related position will be accepted in place of a degree.
- Experienced in customer care, help-desk support, or customer support.
- Basic understanding of number provisioning is preferred.
- Must read, write, and speak professional-level English.
- Must work well in a team-oriented environment.
- Must be willing to work the night shift.
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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