Trading Analyst supporting day - to - day wholesale power trading operations in Birmingham, AL. Forecasting prices and developing bids while ensuring data integrity.
About the role
- 1st Level Service Desk Analyst handling incoming IT inquiries through multiple channels. Providing initial troubleshooting and forwarding complex issues to higher-level support teams.
Responsibilities
- You will receive and log all incoming IT requests via phone, email, chat and the self-service portal in our ITSM tool (ServiceNow).
- You will perform initial troubleshooting using remote-control tools and existing knowledge articles.
- You will escalate more complex inquiries to 2nd-level support.
Requirements
- Fluency in English and German (B2/C1), both written and spoken, to collaborate effectively in an international environment.
- Strong customer focus and service orientation.
- Some prior experience in IT, primarily with Microsoft and Apple technologies.
- You work proactively as part of a team and are also confident taking ownership and resolving issues independently.
Benefits
- Stability & Security: Begin with a permanent contract that supports your career development and job security.
- Extra Recharge Time: Benefit from additional company holidays (e.g., December 31) to spend time with loved ones.
- Growth Opportunities: We invest in your development with access to our e‑learning platform, certifications, training programs, and resources to help you grow professionally and personally.
- Make Every Minute Count: With flexible working hours and a time-account system, your time is yours – every minute matters.
- Stay Active & Energized: We support your active lifestyle by offering access to a wide range of sports and fitness activities to help you stay healthy and balanced.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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