Service Manager leading critical IT service delivery for digital transformation in finance. Managing performance and compliance in regulated environments with strong stakeholder collaboration.
About the role
- Patient Financial Services Representative at Banner Health managing registrations and collections. Ensures excellent customer service and maximizes reimbursement through accurate processing.
Responsibilities
- Conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement
- Document all facets of the registration process and meet accuracy goals as determined by management
- Collect payments and meet regular collection targets as determined by management
- Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service
- Perform financial counseling when appropriate
- Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process
- May provide financial counseling to patients and their families
- Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals
- Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately
Requirements
- High school diploma/GED or equivalent working knowledge
- Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
- Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently
- Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
- Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment
- Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Benefits
- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Employee Assistance Program
- Employee wellness program
- Discount Entertainment tickets
- Restaurant/Shopping discounts
- Auto Purchase Plan
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