IT Lead focused on lifecycle management and technological modernization in financial services. Act as a bridge between business areas and technical teams for critical applications.
About the role
- Service Manager leading critical IT service delivery for digital transformation in finance. Managing performance and compliance in regulated environments with strong stakeholder collaboration.
Responsibilities
- **Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**. **We are looking for a **Service Manager** to lead the delivery and evolution of critical IT services, ensuring high levels of performance, resilience, and business alignment in a regulated environment.
- This professional will act as the central point between technical teams, operations, and business stakeholders, ensuring effective governance, executive reporting, and continuous service improvement.*******Responsibilities:***
- Ensure end-to-end management of IT services according to ITIL / Service Governance best practices
- Act as the interface between technical teams and senior-level stakeholders
- Monitor and optimize service performance, capacity, and availability
- Prepare and present executive reporting (KPIs, SLAs, trends, and insights)
- Manage governance forums, service reviews, and follow-up on critical incidents
- Ensure compliance with regulatory environment requirements
- Identify opportunities for continuous improvement and process optimization
- Work effectively under pressure with tight deadlines and critical contexts
Requirements
- Bachelor’s degree in **Finance, Economics, or a related field**
- Experience in **IT Service Management (ITSM/ITIL)**
- Strong **stakeholder management skills**
- Experience in **executive reporting** and communication with management
- Knowledge of **performance, capacity, and IT service analysis**
- Experience in **regulated environments** (finance, telecom, etc.)
- Excellent **communication skills in Portuguese and English**, especially for formal presentations
- **Critical and analytical thinking** with a results-oriented mindset
- Ability to **work under pressure and meet tight deadlines**
- Proficient in **Excel** (data analysis, trends, reporting)
- Experience with **Power BI** or other data visualization tools
- Background in **metrics analysis and data interpretation**
- **IT knowledge** (infrastructure, applications, or operations) is a plus
Benefits
- Employment Contract;
- Health Insurance;
- Meal Card;
- Gym Ticket;
- Hybrid work (80% onsite at the Porto office).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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