Operations Systems Manager at Librio ensuring efficient order - to - delivery system for personalized children’s books. Collaborating on operational improvements with various teams including Customer Experience.
About the role
- Operations Project Consultant responsible for managing medium to large projects at Bank of America. Driving change and improvement in the payments sector with expert consulting and risk management.
Responsibilities
- This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope.
- Provides consulting expertise to line managers on productivity issues and analyzes market and operational impact in the business brought about by specific project parameters
- Responsibilities include research and document organizational reviews, workflow analysis, and provide management and staff analysis.
- Define the project scope to others outside of operations that may become involved in or impacted by the project.
- Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance.
- Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation.
- Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures.
- Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams.
- Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues.
- Performs risk management activities to minimize project risks.
- Assists with creating and maintaining comprehensive project documentation.
- Leverages business knowledge to identify opportunities for improvement and supports change execution.
Requirements
- Minimum of 5 years of experience with projects, production support activities and/or payment operations
- Experience of the Agile software delivery methodology or large scale projects/project management
- Skilled in translating business requirements into technical requirements
- Cross functional with strong business analysis, problem solving, quality management and organization skills
- Excellent written and verbal communication skills
- Working knowledge of Windows and Microsoft Office
- Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
- Working knowledge of payments
- Executive reporting and presentation skills
- Working knowledge of SWIFT, ISO 20022 formats, low-value and high-value clearings such as Target 2, Fed Wire, CHIPS, USACH, BACS etc. (preferably in-depth knowledge of implementing Platform that process these types of payments)
Benefits
- Health insurance
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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