Tier II Service Desk Analyst supporting Epic - related requests and troubleshooting complex issues. Collaborating with technical teams to ensure reliable and efficient Epic system support.
About the role
- Data Analyst and Developer responsible for complex analysis and modeling at Bank of America. Utilizing various systems for analytical support while ensuring effective risk management and process improvements.
Responsibilities
- Responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience
- Utilizing a variety of systems such as PowerShell, JavaScript, Alteryx, Python, SQL, Tableau, and other relational databases to provide analytical support on strategies
- Ensure goals are met and propose policy and procedural changes within segmentation structures to produce optimal results
- Evaluating data to assess potential risk and create mitigation strategies
- Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
- Performs complex analysis of operational data, staffing data, financial data and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
- Leads coordination of the production of product performance reports and updates for senior management
Requirements
- Minimum 1-year experience as Data Analyst or Process/ Project Management or similar role in financial services industry
- Effectively collaborate with team members, customers, and subject matter experts to clarify requirements and complete user acceptance testing
- Talent for combining business acumen with analytical skills, interpret large amounts of data, synthesize multiple analysis into a coherent message and translate into actionable insights
- Ability to manage multiple priorities and meet project delivery dates
- Comfortably communicate (oral and written) with team members and customers to influence outcomes
- Proficient in independent work and team projects, executing on-time and with precision
- Create, review, and monitor requirement documents needed to support repeatability, business continuity, governance and audit requirements
- Stay current with the latest developments in Bank of America approved software and applications
- Expertise in two of the following skills: JavaScript, Tableau, PowerShell, SQL, Alteryx, Python, PowerQuery, VBA, Nintex
Benefits
- Discretionary incentive eligible
- Employees are eligible for an annual discretionary award
- Industry-leading benefits
- Access to paid time off
- Resources and support to contribute to sustainable growth
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