Hybrid Business Strategy & Initiatives Manager – Inbound Calling Integration Manager

at Bank of America

• Job title: Business Strategy & Initiatives Manager – Inbound Calling Integration Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $115,000 - $175,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, New Haven, United States

About the role

• Business Strategy & Initiatives Manager at Bank of America, supporting development and execution of strategic initiatives, delivering operational excellence, and managing team performance.

Responsibilities

• This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business.
• Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.
• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Reviews and assesses Channel Integration Managers effectiveness through observing coaching and communication tactics to achieve desired results with key metric areas.
• Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results.

Requirements

• 5+ years directly managing a team, preferably in a virtual environment
• Financial Center and or ACS leadership experience
• Active listening, Coaching, Client Service Driven Management
• Proactively builds trusted relationships with key partners/executives
• Communicates strategic business plans and tactical goals to team members
• Ability to be a change agent and work in a fast-paced environment
• Collaborates effectively to build and nurture strong relationships in a matrix environment
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Experience with risk mitigation, operational excellence and process management.

Benefits

• We provide industry-leading benefits
• Access to paid time off
• Resources and support to our employees