Strategic leader shaping the future of Ford’s Customer Service Division. Driving business forward through complex problem-solving and high-impact recommendations.
Responsibilities
Generate hypotheses: Rigorously and analytically frame and structure the problem-solving process across topics on your assigned work stream(s), working with strategy leadership and/or stakeholders.
Structure and solve the problem: Determine the most efficient and effective approach to solve complex problems, taking advantage of FCSD and the strategy organization's existing knowledge, beyond immediate connections.
Conduct analyses: Ensure high quality and accurate analysis. Select the most effective analytical approaches and guide teams in applying leading edge techniques. Ensure team develops robust fact base, creatively addressing data constraints.
Synthesize and generate recommendations: Synthesize compelling insights from complex analysis with an ability to draw out and prioritize key conclusions and independently develop sound recommendations.
Communicate effectively and persuasively: Demonstrate strong influencing skills by effectively communicating findings, conclusions, and recommendations both verbally and in writing. Confidently present findings and lead problem solving discussions with the broader FCSD Strategy team and FCSD leadership.
Provide apprenticeship and leadership to our growing team: Be a ‘player-coach’ able to effectively break down a problem into discrete workstreams and balance doing versus delegation to ensure timely completion of high-quality deliverables; Model the Ford+ behaviors and values; practice situational leadership coaching work partners on the strategy toolkit and building domain expertise.
Requirements
Bachelor's degree
5+ years of experience strategic planning or corporate business development (e.g., M&A or private equity) or 2+ years of experience in consulting
2+ years of experience leading high impact cross-functional projects at global scale, working with various levels of the organization.
2+ years of experience developing and communicating analytical findings to senior leadership in PowerPoint, Excel and Word.
Bachelor’s degree in business, Finance, Economics, Engineering or related field (preferred)
MBA preferred
Inherently curious, analytically inclined and love solving complex problems
Track record of challenging the status quo, being self-driven, and bringing creative solutions to lead the resolution of complex issues
Clear understandings about the fundamentals of the automotive industry and parts and services including competitive dynamics, trends, company operations
Strong preference for previous roles within Strategy organizations or at Management Consulting firms in analyst or manager roles
Prior experience supporting business development including opportunity identification, pipeline management, and deal execution
Experience supporting project management and/or transformation offices including governance
Technical background with advanced analytics
Love teaching, mentoring, and apprenticing colleagues.
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
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