Senior Credit Analyst responsible for assessing credit risk for regional customers. Analyzing financial data and making recommendations to credit committees for credit approvals.
About the role
- Request Fulfillment Analyst supporting IT service requests within Service Level Agreements for BAM UK & Ireland. Building relationships and enhancing customer satisfaction with a focus on service improvement initiatives.
Responsibilities
- Provide a friendly, fast and efficient service in the fulfilment of IT requests
- Build and maintain relationships with other teams within the support organisation
- Maintain high levels of personal/team productivity by actioning and resolving customer requests in accordance with defined Service Level Agreements
- Achieve high levels of accuracy in updating request details on ITSM tooling (ServiceNow) in accordance with team processes and procedures
- Adhere to escalation procedures, promptly allocating unresolved calls as appropriate
- Proactively highlight gaps in processes, knowledge and tools to the team lead
- Provide high levels of customer service, ensuring customer satisfaction rates are maintained
Requirements
- Experience handling IT service requests within SLAs
- Understanding of IT service management (ITIL knowledge is a plus)
- Experience of using ITSM tooling, especially ServiceNow
- Proactive in identifying inefficiencies and suggesting improvements
- Ability to analyse data and trends to support service enhancements
- Proven track record in delivering a 'Best in Class' IT customer support environment
Benefits
- Competitive salary
- A wide range of family-friendly policies
- Company car/car allowance/travel allowance
- 8 % matched pension contributions
- Private healthcare
- Life assurance
- 26 days holiday
- 2 wellbeing days
- 1 volunteering day
- Personal and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Resolution Analyst at Acuity Inc. handling order processing and customer inquiries. Supporting operations by coordinating internal teams for effective service delivery.
Board Certified Behavior Analyst role overseeing ABA treatment plans while collaborating with families and educators. Flexible, part - time position offering meaningful impact in clients' lives.
Administrative Analyst at CHS managing efficient operations in warehouse processes. Responsible for collaboration between various departments and compliance with financial controls.
Senior Analyst responsible for executing SOX program and testing controls at Plug Power. Collaborating with teams to ensure compliance and enhance internal controls.
Compensation Analyst for Surgery Partners' physician practices. Leading compensation modeling and reporting, ensuring compliance and data integrity in financial operations.
Senior Requirements Analyst focused on defining quality requirements and solutions at OpenCircle. Engaging with stakeholders to ensure alignment and continuous improvement in systems.
Senior Acquisition Analyst at Apogee Engineering supporting USAF and FMS programs. Responsibilities includes program management tasks and acquisition support at Wright - Patterson AFB, OH.
Director, CLO Credit Analyst at S&P Global Ratings analyzing credit ratings for securitizations. Involves mentorship and collaboration with various finance sectors.
Functional Analyst responsible for banking project analysis and functional specifications in São Paulo. Collaborating between business areas, end users, and technical teams with effective communication.