Data Specialist supporting manufacturing operations by transforming data into insights for continuous improvement. Collaborate across teams to enhance performance metrics and tools.
About the role
- Operations Specialist overseeing program goals and client interactions at Back On Course Educational Services. Ensuring operational efficiency and team management within a people-first culture.
Responsibilities
- Exhibit professional, caring, and welcoming communication that models patience, compassion, and respect for diverse cultures and experiences
- Develop program goals, policies and processes to achieve the program's objectives and optimize client outcomes
- Facilitate client intake process
- Organize and monitor client assessment and evaluation processes
- Provide regular program updates, presentations, and reports to staff and stakeholders
- Collaborate with staff to identify barriers to achievement of client objectives; create action plans to overcome them
- Identify trends and assess opportunities to improve program operations processes and own execution
- Anticipate and track operational risks and issues and provide strategic solutions
- Lead the employee hiring, onboarding and training processes
- Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives
- Keep up to date with the current industry and market regulations, technology, trends and forecasts
- Advance the organization's mission and values
Requirements
- 2-3 years of experience in a human services-related field, program operations or project management
- A self-starter with an entrepreneurial spirit
- Minimum of 1 year experience managing a team
- Experience managing budgets and expenses
- Grant and/or proposal writing experience
- Excellent organizational, verbal communication, and writing skills
- Aptitude to learn new software and systems
- Ability to work seated in front of a computer for long periods of time
- Ability to maintain confidentiality
- Ability to successfully pass background check
Benefits
- Paid sick & vacation time
- Mission driven, people-first culture
- Opportunities for growth & advancement
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