Senior Project Manager overseeing federal infrastructure projects for STV. Collaborating with teams to ensure timely delivery within budget and developing necessary documentation.
About the role
- Lead strategic quality initiatives transforming back market's approach to quality assurance. Collaborate across functions to deliver complex projects improving marketplace operations.
Responsibilities
- Own the end-to-end framing and delivery of strategic Quality initiatives that directly impact Back Market's customer promise
- Define project scope, timelines, resources, and success metrics in collaboration with senior stakeholders
- Manage multiple concurrent projects with competing priorities, ensuring alignment with Quality team OKRs and company strategy
- Lead cross-functional projects to improve Quality Contact Rate and seller compliance across the marketplace
- Coordinate the rollout of new quality standards, tools, and processes to sellers at scale
- Drive the development and execution of the seller quality knowledge network and best practices library
- Manage partnerships with robotic testing providers from scoping through implementation with sellers
- Coordinate pilot programs, track KPIs, and build business cases for scaling successful initiatives
- Liaise between technical teams, external partners, and internal stakeholders to ensure seamless integration
- Align diverse stakeholders (Quality, Operations, Seller Success, Tech, Finance) around project objectives and timelines
- Develop and maintain project documentation, reporting dashboards, and executive presentations
- Drive adoption of new processes and tools through effective change management and communication
Requirements
- 5+ years of project management experience, ideally in marketplace, e‑commerce, quality, or operations environments
- Proven track record of delivering complex, cross-functional projects on time and within scope
- Strong understanding of marketplace dynamics, seller ecosystems, and quality assurance principles
- Entrepreneurial mindset: proactive, solution-oriented, and comfortable with ambiguity
- Strong communication and stakeholder management skills, able to influence without authority
- Excellent analytical skills with the ability to build business cases, forecasts, and data-driven recommendations
- Fluent in French and English (written and spoken).
Benefits
- A mission-driven work environment where your day-to-day work makes an impact on the planet
- Hybrid work model: 2 remote days per week, plus 1 remote work week per quarter and 3 flexible days
- Employee Resource Groups, mentorship programs, comprehensive accessibility policies, and cultural competency training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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