Customer Care Specialist in a leading legal tech firm providing high - quality customer support and addressing technical challenges. Involves collaboration with the Customer Care and Customer Success teams in Montreal.
About the role
- Inhouse Consultant for Infoma ERP providing customer assistance in financial modules. Engage with clients, analyze requests, and prepare for support escalation with a focus on continuous development.
Responsibilities
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document reports in the ticketing system
- You handle general customer inquiries and resolve them via remote diagnosis with guidance
- For more complex issues, you gather all relevant data and information and prepare them for escalation to the next support level
- You regularly use our training, development and certification programs to continuously advance your skills
Requirements
- You have vocational training or a degree in business administration, public administration, or tax, or equivalent practical experience
- You possess excellent communication skills and enjoy contributing as a team player
- You present yourself in a customer-oriented and friendly manner and have a strong service mindset
- You demonstrate attention to detail, commitment and a willingness to learn
Benefits
- Performance bonuses and employment covered by a collective bargaining agreement in a secure, stable and growing industry
- Participation in the company stock program, including subsidized free shares and support for the company pension scheme
- Flexible working time models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option for mobile working
- Shopping discounts with more than 700 well-known providers
- State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free beverages and fresh fruit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Specialist assisting contractors in using SafeContractor platform. Providing personalized support via phone and email for exceptional customer experience.
Customer Support Representative handling incoming communications via phone, email and live chat for Customer Support Team in Canada.
Customer Service Team Lead supporting customers via all communication channels. Ensuring customer satisfaction and case closure in accordance with service standards.
Provide customer support and troubleshoot issues utilizing technical resources for TDCX clients. Engage with customers in high - quality, empathetic discussions while enhancing customer experience.
Customer Service Representative providing assistance with daily order requirements and maintaining customer communication. Responsible for invoicing claims and supporting a seamless customer experience.
Desktop Support Specialist I providing essential support for PCs and laptops. Troubleshooting and technical assistance for users at AMERICAN SYSTEMS.
Desktop Support Specialist I offering desktop and laptop support for users at AMERICAN SYSTEMS. Ensuring compliance with IT standards and troubleshooting technical issues.
Patient Support Specialist ensuring access to medications by engaging with medical insurance payers. Providing program information and reimbursement support for specialty medications and copay assistance programs.
Providing patient health care services enabling access to prescription medications at ConnectiveRx. Engaging with Medical Insurance Payers and Pharmacy Benefit Managers to document coverage options.