Mid - Market Account Executive driving sales for Tiger Data, empowering businesses with PostgreSQL solutions. Leading complex sales processes and fostering relationships with technical buyers.
AX
Hybrid Customer Support Specialist – Requirements Management – Public Sector
Posted last month
About the role
- First point of contact for church clients regarding Infoma software queries. Analyzing requests and optimizing support processes in a collaborative environment.
Responsibilities
- You are one of the first points of contact for our church clients and support them with questions about our Infoma Kirche software.
- You analyze incoming requests, assess and categorize them from a functional perspective, and document everything thoroughly in the ticketing system.
- After your onboarding, you will handle general support cases independently via remote support.
- You prepare more complex issues in a structured manner and resolve them together with our development team — from the initial idea to final testing.
- You actively contribute to the development and optimization of our support and service processes.
Requirements
- Enjoy communicating and have a true service-oriented mindset when dealing with people.
- Good knowledge in one of the following areas: Business Informatics, Business Administration, or Public Administration.
- Independent and thorough working style, with strong self-motivation and organizational skills.
- Willingness to learn and a desire for continuous personal and professional development.
Benefits
- Participation in the company's employee share program, including subsidized free shares and support for occupational pension schemes
- Flexible working time models (e.g. part-time, flextime, trust-based working time, etc.) and the option to work remotely
- Access to an external employee assistance platform for all life situations (e.g., advice for caring for dependent relatives, childcare options, support with personal or professional matters, etc.)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career paths, and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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