Senior Customer Success Manager maximizing customer retention on strategic accounts within Kaisa. Collaborating with global teams and delivering product training to enhance customer engagement.
About the role
- Customer Engagement Executive managing strategic executive relationships with enterprise clients. Focus on long-term growth and collaboration with internal teams in a hybrid environment.
Responsibilities
- Act as a trusted advisor and the primary executive point of contact for the client.
- Build and maintain relationships with C-level stakeholders (CEO, CFO, CIO, COO).
- Define and drive the account strategy, focusing on growth, retention and portfolio expansion.
- Ensure executive alignment for adoption of delivered solutions (without performing operational execution).
- Anticipate business risks and opportunities, acting proactively and strategically.
- Communicate improvement opportunities, expected benefits and potential risks to the client, connecting technology to business value.
- Map people and stakeholders within the account, ensuring an integrated view of the client.
- Orchestrate internal teams (AEs, pre-sales, delivery), ensuring coherence and alignment.
- Support AEs in strategic opportunities and critical negotiations, without direct responsibility for closing.
- Develop and monitor the client's strategic roadmap (12–24 months).
Requirements
- Strong experience (10+ years) in strategic account management or client partnership.
- Proven track record of executive-level relationships and working with enterprise accounts.
- Experience in the SAP ecosystem or enterprise technology (ERP, Cloud, Digital Transformation).
- Ability to translate technology into business impact, ROI and perceived value.
- Excellent communication, influencing and negotiation skills.
- Fluent English; Spanish is a plus.
- Bachelor's degree in Business Administration, Engineering, Economics, IT or related fields.
Benefits
- Not specified
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