Senior Product Manager for SD - WAN shaping Secure Networking Services and driving adoption of solutions in a competitive market. Collaborate with teams to refine services and roadmap for customer efficiency.
About the role
- Product Manager leveraging data-driven decision-making to enhance Avetta's SaaS platform and deliver customer-centric solutions. Collaborating with cross-functional teams to align product features with business goals.
Responsibilities
- Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points.
- Work closely with UX designers to research, prototype, and validate solutions before implementation.
- Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities.
- Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions.
- Monitor customer usage data and support tickets to identify areas for continuous improvement.
- Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback.
- Leverage key performance metrics to track the success of product features and inform future enhancements.
- Work with data analysts and business intelligence teams to gather insights that inform product refinements.
- Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
- Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership.
Requirements
- 4+ years of enterprise/commercial product management experience, particularly in SaaS and B2B software.
- Experience in subscription-based business models
- Strong background in customer research, product discovery, and problem validation.
- Proven ability in managing competing priorities, and driving execution.
- Experience in an Agile/Scrum development environment with backlog management tools like Jira and Confluence.
- Ability to engage in technical discussions with engineering and UX discussions with designers, bridging business needs with practical solutions.
- Strong understanding of business metrics, analytics, and reporting tools to drive data-informed decisions.
Benefits
- health, dental and vision insurance
- 401(k)
- PTO
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