Sr. Technical Support Engineer providing tailored technical support to customers and managing escalations. Collaborating with multi - functional teams to address complex post - sales concerns.
About the role
- Technical Support Engineer diagnosing complex issues for enterprise customers in fleet mobility industry. Collaborating with Product and R&D to improve technical solutions and customer experience.
Responsibilities
- Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
- Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
- Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
- Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
- Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
- Provide expert guidance on product configuration to optimize performance for each customer's unique environment
Requirements
- 1+ year in technical support engineer, customer-facing role or similar
- Solid technical aptitude and a passion for learning new technologies, products, and methodologies
- Strong critical thinking and attention to detail
- Flexibility and availability to embrace change
- Experience working with SQL and APIs - an advantage
- Familiar with GCP, Jira, Intercom and Notion- an advantage
- Experience with web technologies and scripting languages - nice to have
- Fantastic spoken and written English
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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