Hybrid Mid-level Systems Support Analyst – Dynamics 365

at Atmis Gestão

• Job title: Mid-level Systems Support Analyst – Dynamics 365
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Jose dos Campos, Brasil

About the role

• Systems Support Analyst focused on Dynamics 365. Involves developing and customizing applications to improve business processes in a hybrid work environment.

Responsibilities

• Solution Development: Assist in creating and customizing applications in Power Apps to meet business requirements, especially in CRM and Finance & Operations (F&O) areas.
• Process Automation: Create and maintain workflows in Power Automate (flows) to automate repetitive tasks and integrate data across different systems (including Dynamics 365, SharePoint and others).
• Technical Support: Provide first- and second-level support to users for implemented Power Platform and Dynamics 365 solutions.
• Requirements Analysis: Collaborate with senior analysts and business users to understand and document requirements for new features and improvements.
• Documentation: Keep technical and user documentation up to date for developed solutions.
• Training: Support the preparation of training materials and sessions for end users.

Requirements

• Minimum Experience: At least 6 months of experience (or relevant academic/personal projects) developing on the Microsoft Power Platform.
• Power Apps Knowledge: Ability to build applications.
• Power Automate Knowledge: Ability to create workflows (flows) to automate business processes.
• CRM Basics: Basic understanding of CRM processes (Sales, Customer Service) and/or experience with Dynamics 365 Sales/Customer Service.
• F&O Basics: Basic understanding of Finance and/or Operations processes (Accounting, Purchasing, Sales, Inventory) and/or experience with Dynamics 365 Finance and Operations.
• Education: Bachelor’s degree completed or in progress in Information Systems, Computer Science, Engineering, or related fields.
• Dataverse knowledge.
• Experience with Power BI for basic reporting.

Benefits

• 🏥 Health Insurance – Sul América.
• 🦷 Dental Insurance – Sul América.
• ✅ Individual Life Insurance, at no cost to the employee.
• 🚑 Ambulance emergency service (Emercor) at the São José dos Campos office.
• 🏦 Private pension plan with special conditions.
• 🍽 Meal or food allowance via Caju Card, including during vacation.
• 💳 Alelo Multibenefits Card worth R$ 300.00.
• 🚎 Transportation voucher, as required.
• 🏦 Credit union for financial support.
• 🏦 Partnership with Banco Itaú with fee waivers.
• 🎉 Day off on your birthday + special R$ 50.00 voucher on the Caju Card.
• ⏳ Flexible working hours, with up to 2 hours adjustment to your schedule.
• 🅿 Free on-site parking.
• 🌱 Healthy, people-centered work environment that fosters innovation and authenticity.
• 📖 Support for courses and language learning, with up to 2 hours per week for study.
• 📈 Career development plan with growth opportunities.
• 🎓 Partnerships with institutions for courses and training.
• 👥 Employee referral program to help you bring talent to the team.
• 🌟 Work with us and be part of a team that invests in your growth and well-being!