Analista de Planejamento Sênior at Atento focusing on analytics and strategic decision-making. Involved in forecasting, schedule management, and real-time data analysis.
Responsibilities
Forecasting and Capacity Planning
Scheduling and Shift Management
Real-Time Monitoring and Analysis
Data Analysis and Continuous Improvement
Collaboration and Strategic Support
Requirements
Must be an Atento employee meeting the minimum company tenure requirement (within eligible job groups and per Remuneration Policy NI-002);
Employees who have had any type of internal movement should consult the movement table in Policy NI-002 and verify eligible positions;
Bachelor's degree (completed);
Strong knowledge of WFM (Workforce Management): Proficiency in workforce planning concepts and tools;
Analytical and statistical skills: Ability to work with large datasets, identify patterns, and generate insights;
Advanced Excel proficiency: Essential for data modeling and building complex spreadsheets;
Clear communication and proactivity: Ability to present complex data simply and take initiative to resolve problems;
Business acumen: Understanding of how planning directly impacts financial results and customer satisfaction;
Knowledge of SQL and/or BI tools (Power BI, Tableau): Desirable for data manipulation and visualization;
Benefits
Transportation allowance
Meal and/or food allowance
Life insurance
Profit-sharing (PLR)
Funeral assistance
Childcare assistance / Assistance for children with disabilities
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