Senior Collections Specialist at Keyloop responsible for collections across UK & Ireland. Utilizing excellent communication skills and engaging with clients to ensure timely payments.
About the role
- Customer service specialist managing debt negotiation via voice for telecommunication products. Identifying client needs and providing tailored solutions in São Caetano do Sul.
Responsibilities
- Handle customer contact by voice (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options;
- Identify the customer's needs and provide practical, objective solutions in accordance with product and/or service procedures;
- Use systems to record interactions and execute service operations.
Requirements
- Minimum 18 years of age;
- Minimum of a high school diploma;
- Basic computer skills and typing ability;
- Good communication skills;
- Availability to complete training in a hybrid format;
- Easy access to the Atento São Caetano do Sul facility.
Benefits
- Transportation allowance;
- Meal and/or food voucher;
- Life insurance;
- Funeral assistance;
- Childcare allowance / Allowance for children with disabilities / Nanny allowance / School transportation;
- Product discounts;
- Dental care coverage;
- Family+ service;
- Discounts on gym memberships / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet plan.
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