Telesales position contacting B2B clients to schedule meetings with directors. Focus on facilitating IT improvement discussions without complex sales.
About the role
- SAC Specialist responsible for customer service with sales, identifying customer needs and offering telecommunications services. Work based in Feira de Santana with home office possibility after training.
Responsibilities
- Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services;
- The agent must identify the customer’s needs and provide a practical, objective solution according to the product and/or service procedures;
- Sales of products and services;
- Specific technical tasks: Call center atendimento for offering voice or data telephony services or products, working with service packages for residential or mobile phone lines, data packages, broadband and fiber services;
- Will use systems to record interactions and perform service-related actions.
Requirements
- Minimum age: 18 years;
- High school diploma (complete);
- Good verbal fluency and persuasive ability;
- Negotiation and argumentation skills;
- Basic computer knowledge and typing skills;
- Availability to attend online training;
- Must have a PC or laptop to complete training;
- Availability to work on-site at the Feira de Santana unit;
- Preferably live near the Atento Feira de Santana unit.
Benefits
- Transportation allowance;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Daycare assistance / assistance for children with disabilities;
- Employee discounts on products;
- Dental care coverage;
- Medical/healthcare coverage;
- Discounts for gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
Job title
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Telesales position contacting B2B clients and scheduling appointments with business executives. Engaging in meaningful discussions to provide value beyond just sales offers.
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