Social Media Manager for aleno, enhancing its visibility and community engagement in the DACH region. Create authentic content and build strong brand awareness in the hospitality sector.
AT
Hybrid Especialista de Relacionamento com o Cliente III – Mídias Sociais
Posted 4 months ago
About the role
- Social Media Customer Relations Specialist at KROTON managing student inquiries via social media platforms. Facilitating effective communication and analysis of processes pertaining to student support.
Responsibilities
- Atendimento de interações dos alunos através das redes sociais: Instagram, Facebook, GMB, YouTube;
- Tratativa de dúvidas, reclamações e solicitações dos alunos da Faculdade;
- Análise de processos referente ao atendimento prestado.
Requirements
- Ser funcionário KROTON há no mínimo 4 meses;
- Funcionário que tenha algum tipo de movimentação consultar tabela da Normativa – NI-002;
- Nota de avaliação de desempenho igual ou maior que 100 (Good Performer);
- Ensino Médio Completo (Desejável Ensino Superior em curso ou completo);
- Boa comunicação e habilidades de escrita;
- Escrita humanizada;
- Possuir empatia e acolhimento;
- Será um diferencial ter experiência com Atendimento ao Cliente;
- Conhecimentos básicos em informática e digitação.
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