Hybrid Junior Human Resources Analyst – Ombudsman

at Atento

• Job title: Junior Human Resources Analyst – Ombudsman
• Job type: Full Time
• Experience level: Junior
• Salary: R$2,287 per month
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Human Resources Analyst for Atento receiving and analyzing employee manifestations via the Corporate Ombudsman Channel. Supporting internal areas with guidance and reports related to complaints.

Responsibilities

• Review reports received through the Ombudsman Channel;
• Mediate with responsible areas via the internal system;
• Assess responses from involved areas and route cases according to established criteria;
• Close Ombudsman cases with complainants, ensuring clarity and quality in responses;
• Collect and consolidate data and metrics related to reports;
• Support and advise internal teams on Ombudsman procedures and workflows;
• Handle inquiries via email;
• Participate in in-person interviews/meetings at Atento units with complainants, reporters, or witnesses;
• Make telephone contacts with leaders when necessary;

Requirements

• Required:
• Current or previous experience in administrative roles;
• Candidate level: Assistants and Junior Analysts;
• Knowledge of Microsoft Office;
• Availability to travel between Atento units in São Paulo.
• Desired:
• Experience in Corporate Ombudsman;
• Knowledge of Back Office processes;
• Knowledge of labor legislation is a plus;