Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service representative managing complete order processing for a label manufacturer in Essen. Collaborating with various departments to ensure customer satisfaction and technical implementation.
Responsibilities
- Efficient order processing: Handle the complete order administration, from receipt through processing and follow-up
- Systematic data maintenance: Ensure accurate master data management to guarantee a smooth production process
- Technical communication: Coordinate technical details directly with operations management and support the technical implementation of our projects
- Coordination with various departments: Work closely with field sales, the central estimating team and the complaints department to provide optimal customer support
- Customer support: Advise customers on pricing, delivery dates and technical details, delivering excellent service
Requirements
- Completed vocational training, ideally as a Media Technologist (Print), preferably complemented by further training as a Master Craftsman in Digital and Print Media or as a Printing and Media Technician
- Experience in the print industry, ideally including customer support for pressure-sensitive (self-adhesive) labels
- Confident user of IT systems, particularly MS Office
- Strong communication skills, team player, flexible and reliable
- Independent, responsible working style with a high level of commitment
Benefits
- 30 days annual leave
- Company pension scheme
- Tax-free benefit (Edenred card)
- Modern, growing and innovative company environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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