Associate Director overseeing IT Operations for the New York Public Library, modernizing endpoint environments and leading teams in technology solutions.
About the role
- Head of Operations - Documents and Agreements at Ascensus overseeing daily operations and leading multiple teams in financial services. Focused on strategy, client satisfaction, and operational excellence.
Responsibilities
- Managing daily operations and leading teams of associates
- Defining operational strategies to efficiently meet SLAs and client expectations
- Developing processes and implementation of an operating playbook
- Maintaining a high level of customer service
- Coaching leadership staff
- Crafting long-term strategic planning
- Creating and monitoring budgets
- Driving continuous improvement and fundamentally transforming day-to-day business
Requirements
- Bachelor’s degree in business or equivalent work experience
- 10+ years’ experience in financial services industry with a focus on operations
- Proven leadership experience, with solid decision-making skills and building strong operational teams
- Demonstrated experience working with offshore operations centers
- Excellent analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to travel
Benefits
- 401(k) match
- Medical
- Dental
- Vision
- Paid-Time-Off
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