Lead Program Manager overseeing client implementations, upgrades, and migrations at FactSet. Ensure successful delivery and high client satisfaction in complex financial projects across various regions.
About the role
- Senior Program Manager leading large-scale implementations across enterprise customers in digital health. Managing onboarding lifecycle and championing solutions for patient experience.
Responsibilities
- Implementation Ownership: Manage the customer implementation workstream from end to end, including successful build out, launch, and ongoing maintenance of customer-wide implementations and reporting functions
- Customer Impact & ROI Guidance: Work directly with external teams and Artera’s team to develop innovative patient communication solutions that directly impact members and patient outcomes
- Clear & Timely Communication: Be a subject matter expert on the Artera platform
- Cross-Functional Collaboration: Partner with Artera’s Product and technical teams to ensure that Artera delivers a world-class client experience
Requirements
- Education: BA or BS from an accredited 4-year university (or equivalent work experience)
- Project/Program Management Experience: 6+ years experience in project/program management, preferably in Healthcare SaaS operations
- Healthcare Data Expertise: 6+ years experience with healthcare data, such as claims, electronic health records and/or patient-reported data
- Communication Skills: Excellent oral, written and presentation skills
- Analytical & Problem-Solving Skills: Self-motivated, driven individual with strong analytical and problem-solving skills
- Ability to Thrive in Fast-Paced Environments: Thrives in a fast-paced environment and is able to manage multiple projects at once
Benefits
- Full health benefits (medical, dental, and vision)
- Flexible spending accounts
- Company paid life insurance
- Company paid short-term & long-term disability
- Company equity
- Voluntary benefits
- 401(k) and more!
- Manager development cohorts
- Employee development funds
- Company holidays
- Winter & Summer break
- Flexible time off
- Employee Resource Groups (ERGs)
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