Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Service Specialist supporting customer engagement and IT services for NASA's Stennis Space Center. Handling requests and providing technical support in a collaborative environment.
Responsibilities
- Triage requests from users via phone, email, Teams and other messaging tools and provide resolution or route to the appropriate support team.
- Perform customer engagement and/or outreach activities such as planning, developing, coordinating, and participating in events and activities which support customer engagement/outreach.
- Review IT service requests (SRs) for validity, correctness, and track orders until completion.
- Provide technical support to the SSC OCIO Customer Relationship Managers and Business Relationship Managers by assisting users in ordering of IT services, tracking orders through to completion and assist users in navigating the IT processes and tools.
- Provide training in response to customer requirements for general use of Common Use Software and Hardware.
- Provide IT Configuration Management for all systems designed, implemented and maintained by the contractor.
- Provide meeting scheduling and operational support for all the technology showcased in Stennis Space Center’s Collaboration Space as well as the Technology Infusion Lab.
- Support Center activities for Agency Software Management, Information Technology Asset Management, NASA’s Agency Commercial IT Request System, and Enterprise Software Procurement initiatives.
Requirements
- A BA/BS in a related field with two years’ experience in a customer service or related field required, or an AA/AS in a related field with 6 years’ experience, or a high school diploma with 10 years’ experience.
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Excellent interpersonal skills and a customer service focused attitude.
- Must be proficient in Windows and all Microsoft Products.
- Effective deductive reasoning and troubleshooting skills.
- Proficiency in multitasking in a fast-paced work environment.
- Adaptable to change and inconsistency in the workplace.
- Good analytical and organization skills.
- High attention to detail and strong documentation skills.
- Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), SharePoint, and Box.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA/FSA Accounts
- Life & Disability Insurance
- Critical Illness & Accident Insurance
- ESOP
- 401(k) Plan
- Paid Time Off & Holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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