Technical Support Engineer managing complex customer support cases related to Informatica P360. Collaborating with teams to resolve issues and maintain customer satisfaction.
About the role
- Process Support Engineer driving technology adoption at customer sites and overseeing project deliverables. Liaising between customers and Business Units within the semiconductor and display industries.
Responsibilities
- Drive the adoption of new technology at customer sites
- Demonstrate and introduce new technologies through Demos and onsite evaluations
- Liaison between customer and Business Unit for assigned projects
- Check and approve operational quality of system equipment
- Provide highly visible customer support through on-site installation and troubleshooting
Requirements
- Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 technology
- Basic integration knowledge
Benefits
- Supportive work culture
- Health and wellbeing programs
- Professional growth opportunities
- Relocation assistance
Job title
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Degree requirement
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