Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Director of Deployed Operations overseeing operational activities at deployed sites for Applied Intuition. Leading teams and ensuring safety and efficiency in high-stakes environments.
Responsibilities
- Lead day-to-day operations at deployed or forward operating locations
- Serve as the primary on-site authority for operational execution, decision-making, and issue resolution
- Ensure deployed operations meet schedule, safety, quality, and performance objectives
- Execute site surveys of potential deployed sites to include supply chain availability
- Develop and execute deployment plans to include personnel, inventory, equipment, logistics, and facilities
- Coordinate mission readiness, operational timelines, and daily execution plans
- Manage shift schedules, staffing plans, and operational coverage at deployed sites
- Act as the interface between deployed teams and leadership
- Coordinate closely with Engineering, Program Management, Live Test, Safety, Security, IT, and Facilities
- Support operation rehearsals, readiness reviews, and post-operation debriefs
- Oversee logistics related to deployed operations, including transportation, housing, site access, and vendor coordination
- Ensure deployed infrastructure, tools, and equipment are available and mission-ready
- Support setup, sustainment, and teardown of deployed sites
- Enforce safety policies, operational procedures, and risk mitigation plans
- Ensure compliance with site requirements, customer requirements, and applicable regulations
- Lead incident response, reporting, and corrective actions when required
- Lead and support deployed personnel, fostering accountability, communication, and high performance
- Provide clear direction in dynamic or time-sensitive environments
- Provide regular operational updates, metrics, and risk assessments to leadership
- Capture lessons learned and drive improvements in deployment processes and execution
- Support development of standard operating procedures (SOPs) for deployed operations
Requirements
- Bachelors Degree
- 5+ years of experience in operations, mission support, field operations, or deployment-based roles
- Proven experience leading teams in deployed, remote, or high-tempo environments
- Strong operational planning, execution skills and problem-solving abilities
- Excellent communication and stakeholder management abilities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k retirement benefits with employer match
- Learning and wellness stipends
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operations Manager at Trilagen responsible for internal operations and financial tasks, supporting growth and efficiency across teams.
Operations Coordinator managing guest transitions and ensuring apartment quality for vacation rentals at Ukio. Focused on guest check - ins and check - outs, providing a five - star experience.
Operations Coordinator Trainee at Ferguson with hands - on experience across departments. Learning and implementing process improvements to advance in a Fortune 500 company.
Sales Ops Specialist enhancing sales operations and strategy at Honeywell. Collaborating with cross - functional teams to drive efficiency and achieve business objectives.
Business Technology Analyst supporting Performing Mortgage Servicing Operations with a focus on risk management. Involves collaboration with stakeholders for reporting and issue resolution.
Senior Operations Manager leading operational excellence in Holley Performance Brands' Safety Division. Driving manufacturing performance and ensuring compliance with safety regulations and best practices.
Associate Director of Operations overseeing operational functions for the School Leadership Program at the University of Pennsylvania. Leading strategic initiatives and recruitment efforts while ensuring high - quality participant experiences.
Senior Associate managing day - to - day IT operations and end - user services for Riveron India. Requires experience in IT operations and collaboration with global teams in a hybrid environment.
Bilingual Revenue Specialist performing revenue cycle duties for DaVita. Ensuring timely and accurate insurance claims and handling patient inquiries over the phone.