Satellite Operations Engineer monitoring and managing complex satellite services at BT Madley. Acting as the first point of contact for faults and ensuring reliable services to customers.
About the role
- Responsible for delivering commitment to key customers in meeting operations requirements. Ensure documentation is compiled accurately and in a timely manner.
Responsibilities
- Ensure and monitor customers’ requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile to comply to customers and vendors requirements.
- Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
- Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact.
- Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
Requirements
- Bachelor's Degree
- Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
- Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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