Quality Specialist leading quality initiatives from NPI to mass production for Celestica. Ensuring compliance with industry standards and continuous improvement in processes.
About the role
- Ticket Operations lead for 160over90, managing premium ticketing for iconic events like the Super Bowl. Delivering seamless experiences for partners and VIP guests while optimizing ticket operations.
Responsibilities
- Serve as the primary point of contact for all VIP and hospitality ticketing workstream — keeping clients informed on timelines, formats, delivery, and access
- Assist with strategy for scaling, inventory allocation, tiered pricing, and financial settlement of premium ticket assets
- Manage end-to-end operations for VIP ticketing — from initial planning to post-event reconciliation and reporting
- Lead event builds in collaboration with promoters, ticketing providers, and third-party partners — focusing on premium inventory configuration, bundled hospitality experiences, and integrated access strategies tailored for VIP guests
- Assist with programming and updates within the primary ticketing platform, ensuring accurate and timely data across hospitality offerings
- Align ticketing strategy with overarching client package goals
- Build and maintain strong relationships with global partners
- Optimize backend tools and systems to support high-level service, detailed reporting, and operational efficiency
- Be the go-to for any ticket-related sales, service, or tech concerns tied to premium client experiences
- Lead real-time decision-making and troubleshooting when VIP access or ticketing issues arise
- Provide concierge-level support to key partners and clients, ensuring a white-glove experience at every touchpoint
- Coordinate rapid response to any on-site ticketing issues during event days, particularly those impacting VIP flows
- Work cross-functionally with internal teams — finance, legal, guest services, analytics — to ensure premium ticketing runs flawlessly
- Communicate effectively with stakeholders on all access control hardware and software matters
Requirements
- 5-10 years of experience in ticket operations, live events, or hospitality programs, focused on premium/VIP ticketing
- Proven track record of managing ticketing for large-scale, high-profile events (experience with international or global events is a plus)
- Deep understanding of ticketing platforms and inventory systems (e.g., Ticketmaster, Secutix, CTP, or similar)
- Strong knowledge of pricing strategy, ticket scaling, financial reconciliation, and access control systems
- Exceptional client service skills, especially in high-pressure, high-stakes environments
- Excellent communication and organizational skills; confident interfacing with C-level clients, rights holders, and global partners
- Able to lead cross-functional teams and coordinate with legal, finance, and tech stakeholders
- Comfortable making real-time decisions and troubleshooting under tight deadlines, particularly on event days
- Highly proficient in Excel and ticketing-related reporting tools; familiarity with CRM platforms a plus
- Bilingual or multilingual is a plus
- Ability to work non-traditional hours, including nights, weekends, and holidays during event peaks.
Benefits
- Health care
- Retirement
- Vacation and other paid time off
- Short- and long-term incentives
- Growth and developmental opportunities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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