ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Digital Success Manager at Apify creating customer-facing touchpoints and executing outbound campaigns to enhance customer success and retention.
Responsibilities
- You'll participate in the execution of outbound touchpoints for our high-volume, low-touch customer segment - customers not owned by our Product Advocates or Technical Consultants.
- You’ll act as the bridge between customer education and digital account management - from onboarding and ongoing learning to driving conversions like free-to-paid and upgrades.
- Conducting customer interviews and surveys
- Data analyses (in collaboration with the Data team)
- Configuration of campaigns
- Composing content for the campaigns (in collaboration with the Content team)
- Addressing requests from other teams (e.g. Product Marketing Managers)
- Participating in campaign definitions and the system creation
Requirements
- Proven experience taking initiative and driving projects to completion (both at work and when learning), genuine curiosity about customer behavior
- 2+ years of experience in agile SaaS businesses; experience in adjacent roles (Growth, RevOps, Customer Education, UX Research, or Product Ops) is a plus
- The ability to work independently, but also collaboratively, and ask for help when needed
- The drive to rather ship scrappy experiments quickly than working towards perfectionism
- Tech-savvy attitude with a builder mindset (programming skills are a plus)
- Experience with customer communication and excellent English
- Experience with engagement platforms, such as Intercom, HubSpot, Customer.io, or Braze, and content creation for them (nice to have)
- Experience with data analyses and SQL (nice to have)
- Experience with freemium/product-led-growth products (nice to have)
- A base in the Czech Republic with the ability to visit the Prague or Brno office at least twice a month
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Flexible working hours (perfect for both night owls 🦉 and early birds 🐥)
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes in the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free lunches every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers, foosball league after lunch.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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