Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
About the role
- Partner Support Associate at Ansira providing exceptional support on marketing platform for Colombian partners. Interacting via phone, chat and email to resolve issues and enhance satisfaction.
Responsibilities
- Interact with partners daily to support their use of Ansira’s marketing platform and programs via phone, chat and email
- Achieve and maintain deep proficiency in Ansira technology through regular education and training
- Assist partners with placing orders, enrolling in automated programs, and resolving technical issues
- Manage support tickets using approved systems (e.g., Zendesk / Salesforce): categorize, respond, and follow through on partner requests
- Accurately track time spent on support activities using department tools
- Communicate with team members, leads, managers, and client relationship managers to identify user needs and recommend platform enhancements
- Meet or exceed key departmental performance indicators such as customer satisfaction, response times, and call pick-up rates
Requirements
- Strong customer service orientation and exceptional oral and written communication skills in English
- Previous experience working with American companies and understanding of U.S. business culture
- Friendly, engaging, and professional personality with the ability to build rapport in writing and speech
- Demonstrated ability to multi-task, problem solve, and apply creativity and resourcefulness
- Confident in handling customer objections and driving successful outcomes
- Quick learner, adaptable to new technologies, systems, and marketing concepts
- Strong organizational and time management skills; able to manage procedural tasks and workflows efficiently
- Effective team player, collaborative and approachable
- Capable of assisting business partners in program enrollment, order placement, and troubleshooting technical issues
Benefits
- US holiday schedule observed, compensated for working on weekday Colombian holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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